Skip to main content
Community Member
June 10, 2026

sim

  • June 10, 2026
  • 2 replies
  • 34 views

can’t make calls to landlines, sim switched yesterday

 

    2 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 10, 2026

    Hi ​@beans74,

     

    Thanks for getting in touch.

     

    As your SIM only switched yesterday, it's possible that some services are still completing the activation process.

     

    If you're only having issues calling certain landline numbers, it may also depend on the type of number you're trying to call. While standard UK landlines are typically included in allowances, some number ranges fall outside of inclusive minutes and are treated as out-of-plan charges, which you can view here: https://www.idmobile.co.uk/help-and-support/call-charges.

     

    If you're unable to call all landlines, we'd recommend:

    • Restarting your phone
    • Checking that your SIM activation and number transfer have completed successfully
    • Ensuring you have signal and can make calls to mobile numbers
    • Check that if the number is a premium number, you have a bill cap in place to be able to make the call.

     

    If the issue continues, please contact our Live Chat team so they can investigate the line and confirm whether there are any restrictions or activation issues affecting outgoing calls: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 1, 2026

    Hi, I tried to order just a SIM yesterday. I entered all my details, and then there was a message saying that my card was being checked, but the page disappeared. I’d like to find out whether my order is being processed or if I need to place the order again. Thank you!