Community Member

SIM

1 reply
20 views

Good morning,

I have recently started a sim only contract for £12 a month with 100 of data however there is an offer for existing customers for 120 for £10 a month and I would like to know if it is possible to change to this SIM offer please.

Thank you.

Sarah

Gemma M

iD Mobile Employee

Hi @SarahB81,

Thanks for getting in touch.

Unfortunately, you wouldn’t normally be able to move straight onto another SIM-only offer immediately after starting your new plan. You’ll need to wait until your account becomes eligible for a plan change, which can vary depending on the type of plan you’ve taken out and how long you’ve been with us.

However, you’re welcome to contact our Sales Team via Live Chat to see whether they’re able to offer the £10 plan or another suitable option at this stage: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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