Hi ​@Hahaitzzmee, 

Thank you for reaching out, and I'm sorry to hear you're having difficulty activating your SIM and that the app keeps looping when you try to log in. I understand how frustrating this must be.

To allow us to assist you with activating your SIM, please contact us via Live Chat or send us a Direct Message (DM) through our official Facebook or Instagram pages.

Our team will be able to complete the necessary security checks and help you with the SIM activation.

We apologise for the inconvenience and appreciate your patience.

Owethu