Skip to main content
Question

sim been cancelled

  • July 16, 2026
  • 1 reply
  • 3 views

Hi, I have had a call from { REMOVED } to say that my eSIM will be deactivated within two days. 
Can you please give me any information on this as I’m not sure if it was a fake call or not. 

1 reply

Owethu M
iD Mobile Employee
Forum|alt.badge.img+10
  • iD Mobile Employee
  • July 20, 2026

Hi ​@Kim04

 

Thank you for reaching out.

 

We're sorry to hear about your concerns. We understand why receiving a call like this would be worrying.

 

I've just sent you a private message so we can look into this securely and help get it sorted.

 

To find it, click your profile picture in the top-right corner and select Private Messages.

 

You can also access your inbox directly here:

https://community.idmobile.co.uk/inbox/overview

 

Thank you, 

 

Owethu