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New Contributor
July 16, 2026
Question

sim been cancelled

  • July 16, 2026
  • 1 reply
  • 13 views

Hi, I have had a call from { REMOVED } to say that my eSIM will be deactivated within two days. 
Can you please give me any information on this as I’m not sure if it was a fake call or not. 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 20, 2026

    Hi ​@Kim04

     

    Thank you for reaching out.

     

    We're sorry to hear about your concerns. We understand why receiving a call like this would be worrying.

     

    I've just sent you a private message so we can look into this securely and help get it sorted.

     

    To find it, click your profile picture in the top-right corner and select Private Messages.

     

    You can also access your inbox directly here:

    https://community.idmobile.co.uk/inbox/overview

     

    Thank you, 

     

    Owethu