Hi ​@Kim04, 

Thank you for reaching out.

We're sorry to hear about your concerns. We understand why receiving a call like this would be worrying.

I've just sent you a private message so we can look into this securely and help get it sorted.

To find it, click your profile picture in the top-right corner and select Private Messages.

You can also access your inbox directly here:

https://community.idmobile.co.uk/inbox/overview

Thank you, 

Owethu