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Community Member
jwong0120
Community Member
April 9, 2026

SIM cant use

I re-ordered the SIM card last week. And the new SIM card arrived yesterday and i put it on my phone, but no network. Tried to restart the phone few times but still no luck.

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    April 10, 2026

    Hi ​@jwong0120,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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