sim card

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My old number was activated on Tuesday but the new one is still active. Every time I am sending texts or making calls ppl are confused because it's show the new number. Can you disactivat the new number please.

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Tyler C

iD Mobile Employee

Hi there @Eweralda, what device do you have please?

Thanks,

Tyler

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E

EweraldaAuthor

New Contributor

Hi, It's Samsung galaxy s25, but I was contacted with the customer service and they will send new sim card.

Siân W

iD Mobile Employee

OK @Eweralda please can you try the following:

Open Settings.
Tap General management.
Tap Reset.
Select Reset Network Settings.
Tap Reset settings.
Enter your PIN, password, or pattern.
Tap Reset to confirm.

Please note: Resetting network settings will erase saved Wi-Fi networks and VPN settings. After the reset, you will need to re-enter Wi-Fi passwords and configure any other network settings as needed. This will not delete any of your personal data like contacts, photos, or apps.

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