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Question

SIM card

  • May 2, 2026
  • 1 reply
  • 7 views
EllieEthan78
New Contributor

I’ve had an absolute gutful of this service. I joined on the 23/3 and my phone is still not up and running but yet you expect me to pay the monthly payment. 
I’ve had 2 SIM cards neither have worked and yet again we are emailing back and for and nothing is being sorted. Appalling service!!!!
 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 2, 2026

    Hi ​@EllieEthan78,

     

    I am so sorry to hear that your SIM card are not working. I can only imagine how frustrating this must be for you. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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