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Community Member
June 4, 2026
Question

SIM CARD

  • June 4, 2026
  • 1 reply
  • 20 views

I have a physical SIM card - can I convert this to an eSIM? If so, how do I do that? 

    1 reply

    iD Mobile Employee
    June 5, 2026

    Hi ​@KoalaK 

     

    You will need to contact our live chat team at https://www.idmobile.co.uk/live-chat so they can assist you with getting an eSIM or you can do it via the online account as well with the below steps:

     

    Steps to request an eSIM in the iD Mobile app:


    Open the iD Mobile app and log in
    Go to “Plan”
    Tap “SIM & Phone Management”
    Select “Request a replacement SIM or eSIM”
    Choose “Get a replacement eSIM”
    Check your email address is correct
    Confirm by tapping “Yes, I want a new eSIM”


    What happens next:


    You’ll receive an email with a QR code
    Scan that QR code on the phone you want to use
    Make sure you’re connected to Wi-Fi during setup
    Activation usually completes within a short time (sometimes up to about an hour)

     

    -Michael Z

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