Skip to main content
Community Member
Tracy2011
Community Member
August 31, 2026
Solved

sim card

  • August 31, 2026
  • 1 reply
  • 10 views

I lost my phone and reported it, ive just ordered an upgrade. will i get a new SIM card with the new phone? 

    Best answer by Gemma M

    Hi ​@Tracy2011,

     

    Thanks for your post.

     

    As you've previously reported the phone as lost and have now ordered an upgrade, we'd recommend contacting our Customer Service Team via Live Chat to check whether a new SIM card has been included with the order and whether any restrictions remain on your account.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review the order and advise on the next steps.

     

    We hope you're up and running again soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 6, 2026

    Hi ​@Tracy2011,

     

    Thanks for your post.

     

    As you've previously reported the phone as lost and have now ordered an upgrade, we'd recommend contacting our Customer Service Team via Live Chat to check whether a new SIM card has been included with the order and whether any restrictions remain on your account.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review the order and advise on the next steps.

     

    We hope you're up and running again soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement