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Hitesh316uk
New Contributor
New Contributor
March 25, 2026
Question

sim card blocked

  • March 25, 2026
  • 1 reply
  • 200 views

My sim card is blocked. Need puk code to unblock

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    March 26, 2026

    Hi ​@Hitesh316uk ,

     

    I’m sorry to hear you’re having trouble with your SIM being blocked. I know that can be really frustrating. I’ll help you get this sorted.
     

    If your SIM is asking for a PUK code, it usually means the PIN was entered incorrectly too many times. Here’s what you can do:

    1. Log in to your iD Mobile account (app or website)
      Go to My Account > My SIM / Device
      Your PUK code should be displayed there

      2. Enter the PUK code carefully
      You’ll be prompted to enter a new PIN after
      Be careful: entering the wrong PUK too many times can permanently block the SIM

      3. If you can’t log in
      Contact us on 0800 049 1300 from another phone
      We’ll verify your account and provide the PUK code
       

    If you’re still stuck, let us know and we’ll guide you step by step.

    Lamiya

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