Skip to main content
Question

sim card is locked because i forgot my pin

  • July 2, 2026
  • 0 replies
  • 6 views

Ivan Cooper
New Contributor

I have just taken delivery of a Samsung S25fe and was transferring all my data from my Samsung S20fe.

When I moved the Sim card to the S25fe it followed up with some security questions and asked me to insert my pin but I had forgotten it and my phone is now Sim-locked with a display asking me to insert my PUK, which I don't know.

Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • iD Mobile Employee
  • July 2, 2026

Hi ​@Ivan Cooper 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai