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Question

Sim card issue

  • October 26, 2025
  • 1 reply
  • 25 views
R
Community Member

ID Mobile have delivered the wrong sim card/mobile number which is different from the welcome email. Problem is my number is transferring on Tuesday based on the number from the welcome email. I need to stop this as someone else is going to get my number which I have had for over 30 years. the online chats are rubbish and cant understand what I am asking and there is no customer service number

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • October 27, 2025

    Hi ​@Richie.Provan ,

     


    Thanks for reaching out, and we’re really sorry to hear about the confusion with your SIM card and mobile number.
    We understand how important it is to keep your number, especially one you’ve had for over 30 years. We’ve sent you an email and also tried calling, but couldn’t get through. To help resolve this urgently, please email us at socialqueries@idmobile.co.uk with your full name, address, phone number, and any details you have about the SIM and welcome email. We’ll make sure this is looked into as a priority.


    Thanks again for your patience,we’re here to help.


    Best regards,


    Lamiya
    iD Mobile Social Media Team

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