sim card issues need to chat about | iD Mobile Community
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Question

sim card issues need to chat about

  • September 29, 2025
  • 9 replies
  • 63 views

Have problems with the SIM card not working properly or connected to number 

9 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 29, 2025

Hi there ​@Cas127, how long have you had the issue for and have you recently joined us?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 29, 2025

Hi it's since we ordered the new SIM can't get it to connect to network


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 30, 2025

Hi there ​@Cas127, when did you order please?

 

Are you able to try the SIM card in another device at all to see if the same issue persists?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • October 1, 2025

Is there a contact number I can reach you on can you advise what to do other than remove the sim, it's not connecting to network


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 1, 2025

Hey there ​@Cas127, we don’t have a general customer service phone-line I’m afraid.

 

Please contact our live-chat and ask to speak to an agent for further investigation and they can raise to our technical team if needed:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

 


  • Author
  • New Contributor
  • October 3, 2025

Hi still not working 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • October 3, 2025

I am sorry to hear this ​@Cas127 

Had you spoken with our Live Chat Team? What did they advise?

Are you able to visit a Currys store so we can issue you with a replacement?


  • Author
  • New Contributor
  • October 7, 2025

Is this the only way to visit currys it's been three months have been paying and not able to fully use phone :(


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 8, 2025

Hi ​@Cas127 

 

For a replacement SIM, we’d recommend the below;

 

 

Tom