Skip to main content
New Contributor
September 29, 2025
Question

sim card issues need to chat about

  • September 29, 2025
  • 9 replies
  • 107 views

Have problems with the SIM card not working properly or connected to number 

    9 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 29, 2025

    Hi there ​@Cas127, how long have you had the issue for and have you recently joined us?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Cas127Author
    New Contributor
    September 29, 2025

    Hi it's since we ordered the new SIM can't get it to connect to network

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 30, 2025

    Hi there ​@Cas127, when did you order please?

     

    Are you able to try the SIM card in another device at all to see if the same issue persists?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Cas127Author
    New Contributor
    October 1, 2025

    Is there a contact number I can reach you on can you advise what to do other than remove the sim, it's not connecting to network

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 1, 2025

    Hey there ​@Cas127, we don’t have a general customer service phone-line I’m afraid.

     

    Please contact our live-chat and ask to speak to an agent for further investigation and they can raise to our technical team if needed:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Cas127Author
    New Contributor
    October 3, 2025

    Hi still not working 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 3, 2025

    I am sorry to hear this ​@Cas127 

    Had you spoken with our Live Chat Team? What did they advise?

    Are you able to visit a Currys store so we can issue you with a replacement?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Cas127Author
    New Contributor
    October 7, 2025

    Is this the only way to visit currys it's been three months have been paying and not able to fully use phone :(

    Tom
    iD Mobile Employee
    iD Mobile Employee
    October 8, 2025

    Hi ​@Cas127 

     

    For a replacement SIM, we’d recommend the below;

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.