Hi there ​@Cas127, how long have you had the issue for and have you recently joined us?

Thanks,

Tyler

Hi it's since we ordered the new SIM can't get it to connect to network

Hi there ​@Cas127, when did you order please?

Are you able to try the SIM card in another device at all to see if the same issue persists?

Thanks,

Tyler

Is there a contact number I can reach you on can you advise what to do other than remove the sim, it's not connecting to network

Hey there ​@Cas127, we don’t have a general customer service phone-line I’m afraid.

Please contact our live-chat and ask to speak to an agent for further investigation and they can raise to our technical team if needed:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hi still not working 

I am sorry to hear this ​@Cas127 

Had you spoken with our Live Chat Team? What did they advise?

Are you able to visit a Currys store so we can issue you with a replacement?

Is this the only way to visit currys it's been three months have been paying and not able to fully use phone :(

Hi ​@Cas127 

For a replacement SIM, we’d recommend the below;

Tom