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Community Member
Kier1
Community Member
September 4, 2026
Question

sim card not activated or new phone number issued

I have received the two SIM cards i ordered but I have only received  1 new phone number which works fine, however the other phone with the other new SIM card cannot be used. Could you please activate the SIM card and issue a new phone number.

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 9, 2026

    Hi ​@Kier1,

     

    I am so sorry to hear of the issues that you are facing with your SIM card. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Denisayolie
    New Contributor
    September 17, 2026

    I need to speak to an human agent please 

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 18, 2026

    Hi ​@Denisayolie.

     

    You can reach a human agent on our Live Chat platform via https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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