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Skrones94
Community Member
Nov 4, 2026 5:33 PM UTC

sim card not been delivered on switch day

SIM card not here on switch day 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 6, 2026 6:02 PM UTC

    Hi ​@Skrones94,

     

    I'm sorry to hear your SIM card hasn't arrived, especially if today was your switch day.

     

    If you still need a SIM, please contact our Live Chat team so they can arrange a replacement for you: https://www.idmobile.co.uk/live-chat

     

    Alternatively, you can collect a replacement SIM free of charge from your nearest Currys store and then have it activated on your account.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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