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Community Member
NathanT
Community Member
Feb 3, 2026 5:57 PM UTC
Question

sim card not working

The sim card isnt beinv recogised recieved the phone and sim friday 30th jan 26, its a samsung a26 5g, tried everything and nothing worked even tried the sim in old phone didnt work yet the phone accepts old sim. Need helpĀ 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Feb 4, 2026 12:26 PM UTC

    Hi ā€‹@NathanTĀ 

    Ā 

    I do apologise that the SIM does not work. Please contact the team via live chat or DM us so that we can check if you received a replacement SIM or if the SIM you received has been damaged.Ā 

    Ā 

    -Owethu

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