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Community Member
NathanT
Community Member
February 3, 2026
Question

sim card not working

  • February 3, 2026
  • 1 reply
  • 19 views

The sim card isnt beinv recogised recieved the phone and sim friday 30th jan 26, its a samsung a26 5g, tried everything and nothing worked even tried the sim in old phone didnt work yet the phone accepts old sim. Need help 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    February 4, 2026

    Hi ​@NathanT 

     

    I do apologise that the SIM does not work. Please contact the team via live chat or DM us so that we can check if you received a replacement SIM or if the SIM you received has been damaged. 

     

    -Owethu

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