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sim card not working

  • February 3, 2026
  • 1 reply
  • 21 views
N
Community Member

The sim card isnt beinv recogised recieved the phone and sim friday 30th jan 26, its a samsung a26 5g, tried everything and nothing worked even tried the sim in old phone didnt work yet the phone accepts old sim. Need help 

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Zandile M
    • iD Mobile Employee
    • February 4, 2026

    Hi ​@NathanT 

    Thank you for getting in touch with us, and I’m really sorry for the trouble you’ve been experiencing. Based on this, it does appear that the issue may be related to the SIM card itself rather than the handset. I’d like to look into this further for you and arrange the next steps to get this resolved as quickly as possible as it might happen that the SIM is faulty, please send us a private message to assist further.

     

    Thank you,

    Zandile 

     

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