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Community Member
June 14, 2026
Question

sim card not working

  • June 14, 2026
  • 13 replies
  • 122 views

I have put my SIM card in and it’s coming up no signal and 4 dots. Ive tried resetting my phone. I had a SIM card come in the posts but lost it. So I went to curries yesterday for a new one. and it’s been 24hours and still nothing. I can’t get into my account as it’s asking for my mobile id number. But when it sends a text to the number I can’t receive it as there’s no signal. How do I fix this?

    13 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 19, 2026

    Hi ​@Parveen

     

    Please note you would have to visit Live Chat or send a direct message via our official page on Facebook or Instagram. 

     

    Owethu

    Active Contributor
    August 19, 2026

    Sorry I can’t get any help  to get my sim back 

    iD Mobile Employee
    August 20, 2026

    Hi ​@Parveen.

     

    Thank you for the update. Can you please tell us what’s prohibiting you from getting a sim?

     

    Thanks,

    Marquerita

    The iD Mobile Team

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