I have put my SIM card in and it’s coming up no signal and 4 dots. Ive tried resetting my phone. I had a SIM card come in the posts but lost it. So I went to curries yesterday for a new one. and it’s been 24hours and still nothing. I can’t get into my account as it’s asking for my mobile id number. But when it sends a text to the number I can’t receive it as there’s no signal. How do I fix this?
Hi
Thank you for your post. I’m sorry to hear your SIM isn’t working.
You’ve got a couple of quick options to get a replacement:
Pick up a free replacement SIM at your nearest Currys store at no extra cost.
Contact us directly via Live Chat, and we can arrange for a replacement physical SIM to be delivered to your home within 2 working days.
Prefer an eSIM? We can send one to you within 1 hour via Live Chat.
You can reach our Live Chat team here: https://www.idmobile.co.uk/live-chat
Thanks,
Marquerita
The iD Mobile Team
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