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Community Member
August 12, 2026
Question

SIM card not working

  • August 12, 2026
  • 1 reply
  • 7 views

{ REMOVED }

SIM card for number above is not working we have taken it out cleaned it not working. We’ve taken it out placed it in another device not working. What do I do now

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@Bennettpaul,

     

    I'm sorry to hear that your SIM card still isn't working, especially as you've already tested it in another device.

     

    As the issue is occurring in multiple devices, we'd recommend contacting our Customer Service Team via Live Chat so they can run some checks and arrange a replacement SIM if required.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.