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New Contributor
August 12, 2026
Question

SIM card not working

  • August 12, 2026
  • 3 replies
  • 29 views

{ REMOVED }

SIM card for number above is not working we have taken it out cleaned it not working. We’ve taken it out placed it in another device not working. What do I do now

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@Bennettpaul,

     

    I'm sorry to hear that your SIM card still isn't working, especially as you've already tested it in another device.

     

    As the issue is occurring in multiple devices, we'd recommend contacting our Customer Service Team via Live Chat so they can run some checks and arrange a replacement SIM if required.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 12, 2026

    I reported this SIM card not working. You was meant to send a replacement as I have been still paying the extortionate bill even though I cannot use it where is my SIM card? Why have you not sent it out? Can I have a refund for last month’s bill seems of you not doing your job

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2026

    Hi ​@Bennettpaul,

     

    I'm sorry to hear that you're still without a working SIM and that you're understandably frustrated, especially if you've continued paying for the service while unable to use it.

     

    Unfortunately, we're unable to review SIM replacement orders, billing, or refund requests from the Community, so this isn't something we can investigate here.

     

    We'd recommend contacting our Customer Service Team via Live Chat so they can:

    • Check whether a replacement SIM was ordered and dispatched.
    • Confirm the status of the replacement.
    • Review the account history.
    • Discuss any refund or credit requests relating to the period you were unable to use the service.

     

    https://www.idmobile.co.uk/live-chat

     

    We apologise for the inconvenience caused and appreciate how frustrating this situation must be.

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.