sim card not working

1 reply
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Hi there i received a new phone. I put the sim card in but its not working

Gemma M

iD Mobile Employee

Hi @Rowantree89,

I’m sorry to hear that your new SIM isn’t working in your phone.

Please try the following:

Make sure the SIM is inserted correctly and, if your phone has two SIM slots, try using SIM slot 1.
Restart your phone.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Check that Network Selection is set to Automatic.
Perform a network settings reset on your phone.
If possible, try the SIM in another unlocked phone to see whether it works.

Please note that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

If this is a replacement SIM, please also make sure it has been activated against your existing iD Mobile account.

If it’s still not working after trying the above, please contact our Live Chat team so they can check whether the SIM has activated correctly: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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