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Palmer1975
Community Member
Jun 10, 2026 3:49 PM UTC
Question

sim card query

I have placed an order today for a new phone and think that I haven’t requested a new SIM card as my current phone doesn’t have a sim. How can I find out if I have requested a physical sim card

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Jun 11, 2026 9:25 AM UTC

Hi ​@Palmer1975,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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