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September 17, 2026
Question

Sim card to E-sim same network but new contract

  • September 17, 2026
  • 1 reply
  • 8 views

I’am currently an iD customer using a sim card, i have just started a new contract with ID and am now using an E-sim how do i transfer my old sim number to my e-sim

    1 reply

    iD Support
    iD Mobile Employee
    September 19, 2026

    Hi ​@Exup,

    Thank you for your message.

    If you have started a brand-new iD Mobile contract with an eSIM, unfortunately we are unable to transfer your existing iD Mobile number from another iD Mobile account onto that new contract, as iD Mobile does not support internal number transfers between iD Mobile accounts.

    The best way to keep your existing iD Mobile number is to upgrade the original iD Mobile contract. When you upgrade, your mobile number automatically remains the same and can be used on your new SIM or eSIM.

    If you have already taken out a new contract and wish to keep your old number, please let us know whether you are still within any cooling-off period on the new agreement so we can advise you on the options available.

    Regards,
    Taufeeq
    iD Mobile Social Media Team

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