Sim disconnected

6 replies
322 views

My sons sim has suddenly been turned off. Why?

JoeKingAnswer

Silver Contributor

@Tanya Lovett You best bet is to contact IDMobile via Live Chat https://www.idmobile.co.uk/live-chat

In the message box type in Speak to someone or a person. By doing so an agent from IDMobile will get back to you. Hereby you can then explain your issue if your son's number is not in your own account you want be able to deal with the matter, and your son will have to deal with the matter himself.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Geluk

Silver Contributor

Log in and check current ACCOUNT STATUS.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tanya LovettAuthor

New Contributor

Thank you. I can't see Account Status when I log in but I did notice it's only listing my phone, not my son's. When I try to access details for his number it won't let me in until I've input a code they're sending by text to his phone. But as his sim isn't working, he's not receiving texts. It won't give me an option of sending the code to my email instead, which would be helpful.

Any thoughts?

JoeKingAnswer

Silver Contributor

@Tanya Lovett You best bet is to contact IDMobile via Live Chat https://www.idmobile.co.uk/live-chat

In the message box type in Speak to someone or a person. By doing so an agent from IDMobile will get back to you. Hereby you can then explain your issue if your son's number is not in your own account you want be able to deal with the matter, and your son will have to deal with the matter himself.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉