Skip to main content
Tanya Lovett
New Contributor
New Contributor
March 9, 2025
Solved

Sim disconnected

  • March 9, 2025
  • 6 replies
  • 300 views

My sons sim has suddenly been turned off. Why? 

    Best answer by JoeKing

    @Tanya Lovett  You best bet is to contact IDMobile via Live Chat https://www.idmobile.co.uk/live-chat

    In the message box type in Speak to someone or a person. By doing so an agent from IDMobile will get back to you. Hereby you can then explain your issue if your son's number is not in your own account you want be able to deal with the matter, and your son will have to deal with the matter himself. 

     

    Joe

    6 replies

    Geluk
    Silver Contributor
    Silver Contributor
    March 9, 2025

    Log in and check current ACCOUNT STATUS.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tanya Lovett
    New Contributor
    New Contributor
    March 9, 2025

    Thank you. I can't see Account Status when I log in but I did notice it's only listing my phone, not my son's. When I try to access details for his number it won't let me in until I've input a code they're sending by text to his phone. But as his sim isn't working, he's not receiving texts. It won't give me an option of sending the code to my email instead, which would be helpful. 

    Any thoughts? 

    JoeKing
    Silver Contributor
    JoeKingAnswer
    Silver Contributor
    March 9, 2025

    @Tanya Lovett  You best bet is to contact IDMobile via Live Chat https://www.idmobile.co.uk/live-chat

    In the message box type in Speak to someone or a person. By doing so an agent from IDMobile will get back to you. Hereby you can then explain your issue if your son's number is not in your own account you want be able to deal with the matter, and your son will have to deal with the matter himself. 

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Tanya Lovett
    New Contributor
    New Contributor
    March 10, 2025

    Thank you. His sim has started working again. He said he wondered whether it was because he had updated his android hardware.

    Anyway, whatever, all is good now. Although it is good to know how to contact an agent for the future!

    Thank you

    Tom
    iD Mobile Employee
    iD Mobile Employee
    March 11, 2025

    Hi ​@Tanya Lovett 

     

    Glad to hear it was an easy fix.

     

    Thanks for the help here ​@Geluk & ​@JoeKing.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 3, 2026

    I need help please my SIM stop working and it’s saying Disconnected?