Sim has disappeared

14 replies
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Hi, I have a Google Pixel phone. I am travelling at the moment and clicked the option to 'turn off SIM card'. I thought this would prevent me from using data while travelling. However, there is no option to turn on my SIM and I have no signal at all.

Any ideas how to 'turn on my SIM card' again? Thank you

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Victoria Barron

New Contributor

I am having exacting same problem as original poster with bot my physical SIM and an esim I am using while traveling aboard. Please help as neither are working

Marquerita T

iD Mobile Employee

Hi @Victoria Barron.

Thank you for your post. I am sorry for the inconvenience of your sims not working while you are travelling.

Can you please confirm where you are travelling?

Thanks,

Marquerita

The iD Mobile Team

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P

Pixelgarden

New Contributor

Hello,

I am having trouble with this as well on my Google Pixel 7. I have since returned home and deleted my esims, removed and reinserted my physical SIM, ran all the recommended resets and tried toggling aeroplane mode on and off several times. Nothing has worked so far.

Advice appreciated

Gemma M

iD Mobile Employee

Hi @Pixelgarden,

I'm sorry to hear you're still having this issue.

As you've already removed the eSIMs, reinserted the physical SIM, toggled Airplane Mode, and completed the other troubleshooting steps, we'd recommend trying a network settings reset if you haven't already done so.

For Android:

Open Settings.
Tap General Management.
Tap Reset.
Select Reset Network Settings.
Restart the phone.

For iPhone:

Go to Settings.
Tap General.
Select Transfer or Reset iPhone.
Tap Reset.
Choose Reset Network Settings.
Restart the phone.

If the issue continues after the network reset, we'd recommend contacting our Live Chat team and requesting a replacement SIM, as this can help rule out a SIM-related fault.

You can contact them here: https://www.idmobile.co.uk/live-chat

Alternatively, you can pick up a replacement SIM from your nearest Currys store and then contact Live Chat to have it activated on your number.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.