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Community Member
Claire annable
Community Member
May 31, 2026
Question

sim has stopped.working

  • May 31, 2026
  • 1 reply
  • 17 views

My phone reset over night and now my sim is not working. 

I have tried it in a different phone and it just says insert sim. 

It has been working for the last couple of weeks with a message saying invalid sim. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 2, 2026

    Hi ​@Claire annable,

     

    We're sorry to hear you're having issues with your SIM.

     

    As you've already tested the SIM in another phone and it's showing "Insert SIM", it does suggest there may be an issue with the SIM itself. Before replacing it, we'd recommend trying a network reset on your phone.

     

    For iPhone:

    • Go to Settings
    • Tap General
    • Select Transfer or Reset iPhone
    • Tap Reset
    • Choose Reset Network Settings

    For Android:

    • Go to Settings
    • Tap General Management or System
    • Select Reset
    • Tap Reset Network Settings
    • Confirm the reset

     

    After the reset, restart the phone and test the SIM again.

     

    If the SIM is still not being detected, please contact our Live Chat team to arrange a replacement SIM: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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