sim not turned up

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Hi, my sim has not turned up in the post. I had a message from Royal Mail that it would be delivered 13/07/26 between 08:00 and 10:00. how can i order a new one.

Owethu M

iD Mobile Employee

Hi @Corby1975,

Thank you for reaching out.

We're sorry to hear that your SIM card hasn't arrived, especially after receiving a delivery notification from Royal Mail.

To arrange a replacement SIM, please contact us via Live Chat or send us a direct message through one of our social media platforms. A member of the team will complete the necessary security checks and arrange for a replacement SIM to be sent to you.

We apologise for the inconvenience caused and look forward to helping you get this resolved as quickly as possible.

Owethu