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Question

sim not turned up

  • July 14, 2026
  • 1 reply
  • 13 views

Hi, my sim has not turned up in the post.  I had a message from Royal Mail that it would be delivered 13/07/26 between 08:00 and 10:00. how can i order a new one.

 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2026

Hi ​@Corby1975

 

Thank you for reaching out.

 

We're sorry to hear that your SIM card hasn't arrived, especially after receiving a delivery notification from Royal Mail.

 

To arrange a replacement SIM, please contact us via Live Chat or send us a direct message through one of our social media platforms. A member of the team will complete the necessary security checks and arrange for a replacement SIM to be sent to you.

 

We apologise for the inconvenience caused and look forward to helping you get this resolved as quickly as possible.

 

Owethu