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Community Member
Yeme03
Community Member
May 12, 2026
Question

sim not working

  • May 12, 2026
  • 1 reply
  • 73 views

Sim card isn't working on new phone. Just got a phone upgrade and when I put SIM into new phone it doesn't work and says emergency calls only. I put the sim back into my original phone and it still says emergency calls only but it's working fine. 

Do I need to get a new SIM card or is my new phone broken? 

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 13, 2026

    Hi ​@Yeme03 

     

    It would be best to get a replacement SIM card, The best way to resolve this would be to contact our Live Chat team via https://www.idmobile.co.uk/live-chat or by phone on 0800 049 2376.

     

    -Michael Z

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