Hi ​@jayya,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Hi Gemma I contacted id plenty time even eSIM didn’t work I’m waiting for replacement sim now hopefully it works i

Why wait; you can new SIM at any Curry’s.😄

I did get new sim from curry’s but it hasn’t been working in my Samsung says emergency calls in my iPhone the signal is grey  they said we sending replacement sim when it comes contact us

Hi ​@jayya 

Thank you for getting in touch with us, and I am so sorry that the sim is not working in your Samsung. 

Please send us a private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat so that we can check if your sim is activated. 

Thank you,

Zandile m

The iD Mobile Team 

I haven’t received the one id live chat has sent yet

I live chat everyday one minute they requesting physical sim then they saying try eSIM that isn’t working too luckily I got time to cancel. I’ve kept my cool but it’s disappointing bought this contract last week 

Hi ​@jayya, 

please note that you can send a direct message to our social media platforms via Facebook and Instagram. 

Owethu