Community Member

sim not working and cant download an Esim

1 reply
20 views

I think my phone has stopped reading SIM cards and I can’t download an ESIM from the qr code, I have tried my sim in another phone and tried to transfer the e sim by having it close by but it said to contact ID mobile to set up e sim

Gemma M

iD Mobile Employee

Hi @ajrenwick365,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.