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sim not working and cant download an Esim

  • June 30, 2026
  • 1 reply
  • 7 views
A
Community Member

I think my phone has stopped reading SIM cards and I can’t download an ESIM from the qr code, I have tried my sim in another phone and tried to transfer the e sim by having it close by but it said to contact ID mobile to set up e sim

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 2, 2026

    Hi ​@ajrenwick365,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 


    Once connected, simply explain your request and an advisor will assist you further.

     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team
     

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