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New Contributor
April 4, 2026
Solved

sim not working in phone only says id wifi call

  • April 4, 2026
  • 5 replies
  • 166 views

Hi my sim has come for my phone and the phone itself I have decided to use a different phone which is unlocked to any network but the service isn't working it only says ID WiFi call please help, Thanks Josh

    Best answer by Owethu M

    Hi ​@Heaton909

     

    I do apologise that you are facing this issue. Can you please confirm if the SIM works in a different handset and only not on the new handset?

    Owethu

    5 replies

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    April 4, 2026

    Hi ​@Heaton909

     

    I do apologise that you are facing this issue. Can you please confirm if the SIM works in a different handset and only not on the new handset?

    Owethu

    Heaton909Author
    New Contributor
    April 4, 2026

    Hi the SIM card does not work when put in another device

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 6, 2026

    Hi ​@Heaton909,

     

    Thanks for letting us know and I am so sorry to hear of this. It may be that the SIM is not activated or could be faulty. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 27, 2026

    Hi. I’ve updated my mobile from an iPhone 11 to an iPhone 13 because I want to upgrade to 5g. When I put the sim into the new phone it didn’t work, a friend put their sim into my new phone and it worked so for the time being, I put my sim back into my old phone but it doesn’t work in that one either now and I need my phone for my business, can you help?

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@paulg147

     

    Thank you for getting in touch.

     

    Could you please confirm where the previous handset was purchased from? This will help us determine whether the device may be network locked.

     

    If the handset was supplied by another provider, it’s possible it may not be unlocked, which could affect compatibility with your iD Mobile SIM.

     

    Once you’ve confirmed this, we’ll be able to guide you further.

     

    Owethu