sim not working in phone only says id wifi call

Hi the SIM card does not work when put in another device

Hi ​@Heaton909,

Thanks for letting us know and I am so sorry to hear of this. It may be that the SIM is not activated or could be faulty. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi. I’ve updated my mobile from an iPhone 11 to an iPhone 13 because I want to upgrade to 5g. When I put the sim into the new phone it didn’t work, a friend put their sim into my new phone and it worked so for the time being, I put my sim back into my old phone but it doesn’t work in that one either now and I need my phone for my business, can you help?

Hi ​@paulg147, 

Thank you for getting in touch.

Could you please confirm where the previous handset was purchased from? This will help us determine whether the device may be network locked.

If the handset was supplied by another provider, it’s possible it may not be unlocked, which could affect compatibility with your iD Mobile SIM.

Once you’ve confirmed this, we’ll be able to guide you further.

Owethu