Hi the SIM card does not work when put in another device

Hi ​@Heaton909,

Thanks for letting us know and I am so sorry to hear of this. It may be that the SIM is not activated or could be faulty. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi. I’ve updated my mobile from an iPhone 11 to an iPhone 13 because I want to upgrade to 5g. When I put the sim into the new phone it didn’t work, a friend put their sim into my new phone and it worked so for the time being, I put my sim back into my old phone but it doesn’t work in that one either now and I need my phone for my business, can you help?

Hi ​@paulg147, 

Thank you for getting in touch.

Could you please confirm where the previous handset was purchased from? This will help us determine whether the device may be network locked.

If the handset was supplied by another provider, it’s possible it may not be unlocked, which could affect compatibility with your iD Mobile SIM.

Once you’ve confirmed this, we’ll be able to guide you further.

Owethu

I’ve had the sim in this phone from the beginning it came with the phone but today it says no service and WiFi call and my mobile data don’t work

Hi ​@Emma673.

Thank you for your post. I am sorry to hear you're having connectivity issues. If the SIM has been in use since the phone was new, an old SIM can sometimes contribute to connectivity issues like this.

If you'd like a replacement, you can visit your nearest Currys store and get one at no extra cost, or alternatively contact us directly via https://www.idmobile.co.uk/live-chat and we can arrange a replacement SIM to be sent out to you within 2 working days.

Thanks,

Marquerita

The iD Mobile Team