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sim not working in phone only says id wifi call

Forum|Forum|23 days ago
April 4, 2026
4 replies
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Heaton909
New Contributor

Hi my sim has come for my phone and the phone itself I have decided to use a different phone which is unlocked to any network but the service isn't working it only says ID WiFi call please help, Thanks Josh

Best answer by Owethu M

Hi @Heaton909,

I do apologise that you are facing this issue. Can you please confirm if the SIM works in a different handset and only not on the new handset?

Owethu

+8

Owethu M
iD Mobile Employee
Answer
Forum|Forum|22 days ago
April 4, 2026

Hi @Heaton909,

I do apologise that you are facing this issue. Can you please confirm if the SIM works in a different handset and only not on the new handset?

Owethu

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H

Heaton909
Author
New Contributor
Forum|Forum|22 days ago
April 4, 2026

Hi the SIM card does not work when put in another device

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+8

Gemma M
iD Mobile Employee
Forum|Forum|21 days ago
April 6, 2026

Hi @Heaton909,

Thanks for letting us know and I am so sorry to hear of this. It may be that the SIM is not activated or could be faulty.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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paulg147
New Contributor
Forum|Forum|1 hour ago
April 27, 2026

Hi. I’ve updated my mobile from an iPhone 11 to an iPhone 13 because I want to upgrade to 5g. When I put the sim into the new phone it didn’t work, a friend put their sim into my new phone and it worked so for the time being, I put my sim back into my old phone but it doesn’t work in that one either now and I need my phone for my business, can you help?