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sim not working in phone only says id wifi call

  • April 4, 2026
  • 3 replies
  • 19 views
H
New Contributor

Hi my sim has come for my phone and the phone itself I have decided to use a different phone which is unlocked to any network but the service isn't working it only says ID WiFi call please help, Thanks Josh

Best answer by Owethu M

Hi ​@Heaton909, 

 

I do apologise that you are facing this issue. Can you please confirm if the SIM works in a different handset and only not on the new handset?

Owethu

3 replies

Owethu M
iD Mobile Employee
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  • Owethu M
  • iD Mobile Employee
  • Answer
  • April 4, 2026

Hi ​@Heaton909, 

 

I do apologise that you are facing this issue. Can you please confirm if the SIM works in a different handset and only not on the new handset?

Owethu

H
New Contributor
  • Heaton909
  • Author
  • New Contributor
  • April 4, 2026

Hi the SIM card does not work when put in another device

Gemma M
iD Mobile Employee
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  • Gemma M
  • iD Mobile Employee
  • April 6, 2026

Hi ​@Heaton909,

 

Thanks for letting us know and I am so sorry to hear of this. It may be that the SIM is not activated or could be faulty. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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