Sim payuments question

2 replies
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I have one accunt with ID mobile but I pay for both my phone and my daughter’s SIM card. Payments are taken each month for both but my ID account only shows my phone and plan details, not my daugther’s SIM. We want to upgrade my daughter’s phone but how dio I cancel the SIM payments when there is no record of it?

Gemma M

iD Mobile Employee

Hi @Thatleon,

It sounds like your daughter's plan may not have been added to your online account yet.

You can add an additional iD Mobile number by following these steps:

On the Home screen, tap "View your plans" in the top right corner.
Tap the "Add new plan" button.
Enter the mobile number for the plan you wish to add. The number must begin with 07 and be 11 digits long.
Enter the account holder's last name and date of birth, then tap "Next".
An SMS containing a one-time passcode will be sent to the iD Mobile number you're adding.
Enter the 8-digit code on screen to complete the process.

Once the number has been added, you should be able to view the plan within your account and check the available upgrade options.

Regards,

Gemma M
The iD Mobile Social Media Team

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T

ThatleonAuthor

New Contributor

Hi Gemma, I try that and it tells me the details aren’t found. It’s so frustrating as ID are taking the money but won’t recognise the plan