Community Member

Sim problems

1 reply
9 views

I deleted my ESIM and now my physical sim won’t work, get service or receive/send texts

Gemma M

iD Mobile Employee

Hi @Finlayyyy,

I'm sorry to hear that.

If you've deleted your eSIM, it's likely that your number is still assigned to that eSIM profile, which is why your physical SIM isn't receiving service, calls, or texts.

You'll need to contact our Live Chat team so they can arrange a replacement eSIM or check the status of the SIM on your account and advise on the next steps.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.