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SOOZIEJII
New Contributor
SOOZIEJII
New Contributor
April 23, 2026

sim query

Hi ive just ordered new phone and dont think i need new sim as already have

    4 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 23, 2026

    Hi ​@SOOZIEJII 

     

    Thank you for getting in touch with us.

    Please can you confirm whether you purchased the phone outright or took out a plan with it?

    Once we have this information, we’ll be able to assist you further.

     

    Thank you,

     

    Zandile m

    The iD Mobile team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    SOOZIEJII
    New Contributor
    SOOZIEJIIAuthor
    New Contributor
    April 24, 2026

    Hi i took it on a plan but ive ordered the wrong phone i wanted the iphone 17pro max but accidnentally ordered the iphone 17 can you helpmme arrange a swap?

    SOOZIEJII
    New Contributor
    SOOZIEJIIAuthor
    New Contributor
    April 24, 2026

    Hi

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 26, 2026

    Hi ​@SOOZIEJII 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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