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Community Member
Vdiddy
Community Member
Jul 18, 2026 10:10 AM UTC

sim replacement

Hi I just got a new plan out and the SIM card is not working at all. Thankyou 

1 reply

Anneline M
iD Mobile Employee
Anneline M
iD Mobile Employee
Jul 18, 2026 10:28 AM UTC

Hi ​@Vdiddy,

 

We’re sorry to hear that your SIM is not working. 

 

Kindly please confirm how many signal bars are showing at the top of your screen and if there are any error messages being displayed? 

 

Thanks, 

 

Anneline

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