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Question

sim suddenly stopped working

  • April 9, 2026
  • 1 reply
  • 7 views
K
Community Member

My SIM suddenly stopped working. I am on contract and now has no signal or internet, my Bill is paid, I have tried airplane mode and phone on and off, the app is showing no issues

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • April 9, 2026

    Hi ​@Kellysc03.

     

    I am sorry to hear your SIM has suddenly stopped working.

     

    Could you try a couple of things to help figure out what’s going on?

    Check your coverage here: https://www.idmobile.co.uk/help-and-advice/coverage
    Reinsert your SIM or pop it into another phone

     

    This will show whether the issue is with the phone or the SIM itself. 

     

    ~Marquerita

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