Sim Swap error when credit card company tries to send verification text

They are lying to you! What they told you is total nonsense. 

Can you explain why you think that, please?

I should add that the credit card provider says their security checks detect this and therefore decline to send a text

Hi ​@HatWicCway ,

 

I understand why this is frustrating,  I can clarify what’s happening. A “SIM swap error” is not something iD Mobile can directly fix. Usually, this happens when a service (like your credit card provider) flags the SIM as “recently changed” or sees unusual network activity, which can prevent automatic text delivery for security reasons.

It’s not a fault with your SIM or iD Mobile, but a temporary security block imposed by the credit card company’s systems. They often have to verify via email or other methods until the system allows texts again.

If you like, we can check your account for any recent SIM changes or activations to ensure everything is correctly set up, which sometimes resolves these “SIM swap” flags.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

Lamiya

Yes, please check my account as you suggest - thank you. It feels a bit like like a Catch-22 situation, although I your analysis sounds the most credible to me.

You answered your own question. The issue isn’t with iD Mobile. “ the credit card provider says their security checks detect this and therefore decline to send a text”.