SIM unknown?

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I currently have no phone service. In settings under SIM it says ID mobile, Unknown. It has done this a few times recently & usually sorts itself out if I restart or reinsert the SIM card. Nothing seems to be working today. I've tried cleaning the card & contacts & toggling in/out of airplane mode. Last software update was 26th April.

Lamiya C

iD Mobile Employee

Hi @mjc2 ,

I’m really sorry you’re experiencing this.I completely understand how stressful it is when your phone suddenly shows “SIM unknown” and you lose service, especially when it’s happened a few times already.

Please try the following:

• Turn Airplane Mode ON for 30 seconds, then OFF
• Go to Settings → Mobile Network → Network Selection and set to Automatic (or try manually selecting iD Mobile if available)
• Remove the SIM, gently wipe it again, and reinsert ensuring it sits firmly in place
• Restart your phone again after reinserting
• Go to Settings → General → Reset → Reset Network Settings (this will refresh connections without deleting your data)

Also check:

• Does the SIM work in another phone (if possible)?
• Are you seeing any “No Service” or “Emergency Calls Only” messages?

If it still shows “ID Mobile – Unknown” after this, it may indicate a SIM failure or network provisioning issue, and we may need to arrange a SIM replacement or account refresh for you.

Lamiya

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