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sim will not connect to the network

  • March 9, 2026
  • 1 reply
  • 2 views
R
Community Member

Hi, my sim will not connect to the network on my phone. Cant use anything not sure why. I have removed and reinserted it and restarted the phone but still no good

 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • March 9, 2026

    Hi ​@Robertcarter1984.

     

    Thank you for your post. Please accept my apologies for the inconvenience these connectivity issues are causing you.

     

    Have you tried the sim in another device, if so, can you please share what happened?

     

    Additionally, please share the make and model of your device

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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