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New Contributor
April 24, 2025

Sim won't work after using esim

  • April 24, 2025
  • 7 replies
  • 861 views

I went to Spain last week and used an airalo esim. Now my ID physical sim won't work. Do i need a new sim or can ID get mine going again 

    7 replies

    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    April 24, 2025

    Have you tried doing a manual roam under network selection. Is the iD SIM switched on in the phone settings if you used an airalo eSIM you may have that as the primary SIM and need to change it back to the iD one?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    April 24, 2025

    Hi ​@Ecb01  hope you had a nice trip!

    Are you able delete the foreign ESIM? If your handset still won’t accept it, we can send you a replacement SIM, or you can pick one up in any Currys store.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ecb01Author
    New Contributor
    April 25, 2025

    So i deleted the esim reset network connections etc. In the end i went currys. The boy there said over the last 6 weeks they've had loads of ppl who have left the UK and on their return their ID mobile sim isn't working irrelevant of having an esim. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    April 25, 2025

    Hey there ​@Ecb01, sorry to hear that.

     

    Did you pick up a replacement SIM card from Currys?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ecb01Author
    New Contributor
    May 3, 2025

    Yes i did and its all sorted now but it sounds like there's an issue if you leave the UK 

    iD Mobile Employee
    May 5, 2025

    Thank you for confirming the issue has now been resolved ​@Ecb01 

     

    Please get in touch if we can assist in the future. 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    October 25, 2025

    Thank you for confirming the issue has now been resolved ​@Ecb01 

     

    Please get in touch if we can assist in the future. 

     

    Natalie 

    This has happened to my son today who has an ID mobile sim. We downloaded Airalo eSim, went to Italy where he used the Airalo eSim, came back to the UK today and his ID mobile sim has disappeared off his mobile. We deleted the Airalo eSim but that didn't bring back his ID mobile sim either. Now he is networkless, cannot use his phone, and it's beyond stressful