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Question

sim won't work in upgraded phone

  • July 20, 2026
  • 1 reply
  • 0 views
A
Community Member
  • Ambs
  • Community Member

I have an upgrade and a new plan, my Sim

wont work in the new phone? Do I need to activate it? 

    1 reply

    T
    Active Contributor
    • Tashnieka.D
    • Active Contributor
    • July 21, 2026

    Hi ​@Ambs,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    We'll speak to you there.


    Thanks,

    Tashnieka

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