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since getting back from japan our ID sims won't work

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our sims don’t work properly, in sim management, calls and text sim 1 is faded out, only mobile data is working. there is only 1 sim in slot 1, my phone says sim 1 ID and my number, my partners phone just says sim 1 unknown number, we have tried all google help, restarting, re setting etc including adding an access point, none of this has helped, we are both on samsung S 23 and S24. do we need new sims? both phones are from ID. ppleas please reply as this is the 2d time i have posted about this

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iD Mobile Employee

Hi @beezz I am sorry to hear this, is it physical or an eSIM that you have?

It may be worth trying a replacement - How do I get a replacement SIM or eSIM? | iD Mobile Community

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

iD Mobile Employee

Hi @beezz I am sorry to hear this, is it physical or an eSIM that you have?

It may be worth trying a replacement - How do I get a replacement SIM or eSIM? | iD Mobile Community

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.