SMS authentication

Hi ​@mikael,

Thanks for getting in touch, and I’m really sorry to hear this has been happening, especially if it has caused you to miss important opportunities.

Issues with receiving SMS authentication codes or one time passcodes can sometimes happen due to:

• A recent number transfer/port still updating across networks
• Network registration issues
• Message filtering or blocking settings on the handset
• Delays with the app/service sending the verification texts
• SIM provisioning or messaging feature issues on the account

We’d recommend trying the following:

• Restart the handset completely
• Turn Airplane Mode ON for 30 seconds, then OFF again
• Ensure you can receive normal text messages from other numbers
• Check that spam/filtering apps are not blocking messages
• Perform a network reset

iPhone

• Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Android

• Settings > General Management/System > Reset > Reset Network Settings

Please note this will remove saved WiFi and Bluetooth connections.

If the issue continues across multiple apps/services after trying the above, we’d recommend contacting our Live Chat team so they can investigate the messaging services on the line further:

https://www.idmobile.co.uk/live-chat 

We’re sorry again for the frustration this has caused.

Regards,

Gemma M

The iD Mobile Social Media Team