New Contributor

Some but not all calls go straight to voicemail

3 replies
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I’ve had multiple problems with Id mobile. Since using a new sim I was sent, some but not all calls go straight to voicemail. This includes security calls for online banking. I’ve checked I’m not on airplane mode or Do not disturb.
How can I sort this?

Tom

iD Mobile Employee

Hi @alexcampbell

I’m sorry to hear this, is it consistently the same callers that aren’t reaching you?

Tom

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A

alexcampbellAuthor

New Contributor

Hi, thanks for your reply. I needed my phone sorted quickly so I asked a friend to look at it and they’ve put it right.

I

Isa M

iD Mobile Employee

Hi @alexcampbell
I am so sorry that had trouble with your calls. It is good that it is now sorted, thank you for letting us know. Please do reach out should you need help.

-Isa🎀

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