Hi ​@Donn, 

Thank you for reaching out, and I'm sorry for any confusion regarding transferring your existing number to your new contract.

Unfortunately, iD Mobile doesn't support internal number transfers between two iD Mobile accounts, so we're unable to move your old iD Mobile number directly onto your new contract.

If you'd like to keep your existing number with iD Mobile, you'll need to upgrade the existing contract linked to that number rather than transferring it to the new account.

Please contact us via Live Chat to speak with an adviser. They'll be able to review your account, check your eligibility and advise you on the available upgrade options.

We apologise for any inconvenience this may cause and appreciate your understanding.

Owethu