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Community Member
June 12, 2026
Question

speak to someone about my contract

  • June 12, 2026
  • 3 replies
  • 76 views

Can I get a contact number please to speak to someone about my Id contract and sim please

    3 replies

    Geluk
    Silver Contributor
    Silver Contributor
    June 12, 2026

    This is an online provider; you need to sort out via CHAT PAGE.

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    Decembersangel72
    Gold Contributor
    Gold Contributor
    June 12, 2026

    Hi ​@joehill 

    Your best option is to contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 13, 2026

    Hi ​@joehill,

     

    As mentioned by @Geluk and @Decembersangel72, you can get in touch with our Customer Service team via Live Chat, or by using any of the other contact methods available on our website.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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