Hello,

I desperately need your help with confirming that I sent across a STAC code from Vodafone back in late April/early May. 

Vodafone keep trying to hold me to paying airtime despite my multiple attempts to cancel my contract with them and are now saying the STAC code wasn't received by you/showing as used on their end and are trying to still charge me. 

Please could you provide some kind of documentation that proves I sent you this so I can send to them. I received a letter stating they are taking me to collections despite no previous contact from them to say the STAC code didn't work and my account was unsuccessfully cancelled. 

Thank you for any help at all!

Madeline