Skip to main content

STAC CODE HELP

  • July 24, 2026
  • 1 reply
  • 5 views
M
Community Member

Hello,

I desperately need your help with confirming that I sent across a STAC code from Vodafone back in late April/early May. 

 

Vodafone keep trying to hold me to paying airtime despite my multiple attempts to cancel my contract with them and are now saying the STAC code wasn't received by you/showing as used on their end and are trying to still charge me. 

 

Please could you provide some kind of documentation that proves I sent you this so I can send to them. I received a letter stating they are taking me to collections despite no previous contact from them to say the STAC code didn't work and my account was unsuccessfully cancelled. 

 

Thank you for any help at all!

 

Madeline

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+16
    • Gemma M
    • iD Mobile Employee
    • July 24, 2026

    Hi ​@madelinevallins,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement