still unable to get support i need to sort issue receiving sms

9 replies
91 views

Sorry but I am still unable to receive sms from abroad. I have contacted support but they keep contacting me on working hours and when I found a time to be contacted when not working like this Sunday at 12 pm, they fail to call. Will I ever get the help to sort the problem?

Geluk

Silver Contributor

Ensure the callers are using correct UK Format ie 441753685096.

Support may well not be available at time you desire; use CHAT PAGE.

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cosnick365Author

Active Contributor

The number is definitely correct they have been texting me for years before I switched and one number is connected to my international digital id which I need to access to… I tried with chat page but it didn’t help…also, if a customer service say that they will call but they do not…how can they be taken seriously?

Lamiya C

iD Mobile Employee

Hi @cosnick365 .

I completely understand how important this is for you, especially with your digital ID access.
If the number format is correct (starting with +44 for UK), the issue may need deeper investigation on our side. Support availability can sometimes be limited, but we absolutely want to get this resolved for you.

Please try reaching us via Live Chat or email at socialqueries@idmobile.co.uk with all the details, as these channels often allow us to troubleshoot without needing a call. We’ll make sure your case is prioritized and handled properly.

Lamiya

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cosnick365Author

Active Contributor

Ok I will see if I can try later

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cosnick365Author

Active Contributor

Can I point out something else? I work with very dangerous, challenging individuals and I mentioned several times that i cannot answer the phone during working hours so why does id mobile keeps calling me during working hours and does not call when i told them i can answer (like last Sunday at 12? I keot the phone on all day waiting for the call)?

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cosnick365Author

Active Contributor

Still unable to receive sms from abroad and zero practical help so far…terrible company!

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Marquerita T

iD Mobile Employee

Hi @cosnick365,

Thank you for sharing this. My sincere apologies for the frustration this has caused, especially given the nature of your work and the importance of avoiding interruptions during working hours.

Please get in touch with us via Live Chat or by emailing socialqueries@idmobile.co.uk. We’ll be able to take a closer look into your query and, if needed, arrange a call at your preferred time to resolve the issue.

~Marquerita

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M

Marquerita T

iD Mobile Employee

@cosnick365 Can you please tell us where you are roaming and what the make and model of your device is?

~Marquerita

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cosnick365Author

Active Contributor

I am in the UK need to receive sms from abroad, I can send them but not I do not receive them and I have an Apple iPhone 17