Community Member

struggling to remove number from iphone that isn’t mine

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Hi, the number that is attached to my iPhone for I messages is not one I recognise or I have ever used before? Can you help please

Gemma M

iD Mobile Employee

Hi @Lisd412,

I’m sorry to hear that an unfamiliar number is showing on your iPhone and being used for iMessage.

Please try the following:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

If the incorrect number continues to appear after trying the above, please let us know and we can advise further.

Regards,

Gemma M
The iD Mobile Social Media Team

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