Skip to main content
Question

Struggling to switch to new plan

  • July 13, 2026
  • 1 reply
  • 10 views

I have a new plan and a new phone which is also through ID but i can’t find how to log into it/access the account to switch over my number

1 reply

Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • iD Mobile Employee
  • July 14, 2026

Hi ​@kolsutherland,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai