Community Member

suspension

1 reply
18 views

I have paid the outstanding balance and waited 24 hours for the payment to process and it hasn’t processed and I have not regained my account even though the payment went through?

Gemma M

iD Mobile Employee

Hi @DylD06,

I'm sorry to hear that you've been experiencing this issue, and I apologise for the delay in our response.

If you've paid the outstanding balance and waited over 24 hours, there's a good chance the matter has been resolved by now. Could you let us know whether you still require assistance?

If your service is still restricted, please let us know and we'll be happy to point you in the right direction.

As this is a public forum, please don't share any personal or account information when replying.

Regards,

Gemma M

The iD Mobile Social Media Team

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